Shipping & returns 

Shipping

LULU TSINTSADZE provides FREE STANDARD SHIPPING and FREE RETURNS within the Netherlands. We aim to send out shipments every few days. All orders within the Netherlands should arrive within 3-4 business days. Please note, our order fulfillment times may be slightly longer around holidays/holiday weekends (as we’re a small team). For more information, read on below or get in touch with us at customer@lulutsintsadze.com.

 

Easy returns & exchanges

We want you to love your LULU TSINTSADZE as much as we do and we’re always bummed when that's not the case. Take time to decide! You have 14 days from when you received your order to return the item(s) to us for an exchange or refund, and what's more, return is FREE within the Netherlands. 

Please note, in order to be eligible for a refund, items need to be returned unused and with all garment tags still attached, in the same condition that you received them. Please be careful when trying on your purchase and be careful with things like deodorant and lotion in order to keep your item(s) in new condition. Returns that do not meet our policy may not be accepted and may be sent back to you and/or your refund may be refused.  

If you plan on returning or exchanging unused item(s), *Click HERE and follow the instructions*. Complete the Online Return Form and receive your return label. Pack the item(s) in the original packaging (where possible). Print out and attach the free–paid return label to the package and take it to your nearest post office. Please make sure to include the return form with your return. 

 

Step–by–step guide: 

Step 1: Click HERE

Step 2: Fill in postcode and tracking number 

Step 3: Fill in return details 

Step 4: Choose drop–off point 

Step 5: Confirm details and print the free–paid return label 

Step 6: Drop off the package at your nearest post office

 

Please note, you will receive a free–paid return label for one free return and exchange per order. For every next return or exchange within the same order we will charge extra shipping costs.

 

Worldwide shipping

We don't offer worldwide shipping at the moment, however if you are completely in love with the item(s), please contact us via email at customer@lulutsintsadze.com with the subject line "worldwide shipping", let us know what would you like to purchase, and we will do our best to help you with your request. We will find you the best shipping rate possible and provide a quote for your approval.

 

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